We aim to provide a fair and transparent process for all our clients to ensure a respectful professional relationship.

Refund & Cancellation Policy

Nordic Mind Studio is committed to providing consistent and high-quality mental wellness support. To maintain this standard, we adhere to the following policy:

1. Cancellations & Rescheduling

Cancellations must be made at least 24 hours prior to the scheduled session time, and rescheduling requests must be made at least 12 hours prior to the scheduled session time. Sessions cancelled with less than 24 hours’ notice and sessions rescheduled with less than 12 hours’ notice will be charged at the full session fee with no possibility of a refund. If you fail to attend a scheduled session without prior notice (no-show), the full fee will be charged.

2. Refunds

Fees for completed sessions are non-refundable. Refunds for cancellations before the mentioned hours will be subject to a 10% administrative fee. In case of exceptional circumstances, some late cancellations might be considered on a case-by-case basis.

3. Late Arrivals & Practitioner Cancellations

If you arrive late, the session will still end at the originally scheduled time. The full session fee remains applicable regardless of the actual time spent. In the unlikely event that Nordic Mind Studio must cancel a session, we will provide as much notice as possible and offer an alternative time with compensative minutes or a full refund.